An appointment was made a week ago for Time Warner Biz Class to restore our cable/internet/phone. The tech came out last Friday, took a look, ripped the phone lines off the modem, then said "I am a home tech, not a biz tech. You have to call them again, I do not know why they sent me." Then he was out chatting to another tech showed up out there in the beautiful weather for an hour.
After an hour of agonizing call with the customer service, another appointment was made for yesterday, the day we soft opened. Guess what, no tech.
Rich was on the cell phone for another agonizing hour, he was told that because the ticket said installing a phone line and they do not do that, they canceled us without telling us. Nice.
Then last night I receive a voicemail from customer service about how if they come out today, there will be a charge of $75.
Yeah, Time Warner sucks, even more for Business class because they are costing us money. Do I have it in me for another agonizing hour to talk to a supervisor?
On the positive note, check out our facebook fan site. Rich had some photos of the new shop up!
U-Verse brotha, U-Verse !!!
ReplyDeleteI just got a notice from my bank that my monthly fees for service are going up. I got my phone bill and found an additional charge for police and fire protection (on my phone bill?) and my insurance company wants to increase my rates 22%. Time Warner has been asking for approval to raise their rates as well and then you get worse and worse service. Are these raises necessary or are these companies taking advantage of all of the upset in our economy?
ReplyDeleteThe knuckleheads in the office have no clue on what goes on in the field. Guess what, a very nice tech came out and did what we asked! We have phone, internet and cable. We have no problem with people in the trench, it is the middle management that needs a reality check!
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